Candle Club Terms

Last updated 28 October 2026

These terms cover the Candle Club and Essential Oil Club subscriptions, and Gift the Candle Club, sold by Esencias Australia (ABN 41 706 810 664), Unit 4, 87 Mell Road, Spearwood WA 6163. In these terms, "we", "us" and "our" means Esencias Australia, and "you" means the person who buys the subscription. They sit alongside our general Terms and Conditions, Privacy Policy and Returns Policy. If anything conflicts, these terms apply to your subscription.

1. The plans

Prices are in Australian dollars and include GST and shipping within Australia. You choose delivery every month or every two months when you sign up, and you can change it later.

2. How billing works

• Your first payment is taken when you place your order.
• After that, your subscription renews automatically and we charge the card you used, on the same date each month or every two months, until you pause or cancel.
• There's no minimum number of deliveries and no lock-in contract.
• We'll email you a reminder before each upcoming charge, with the date, the amount and a link to manage your subscription.
• If a payment fails, we'll let you know and try again over the next few days. If it still doesn't go through, your subscription will be paused until you update your card. Nothing ships until payment is made.

3. Delivery

• Each order is hand-poured in Spearwood, then dispatched within 5 business days of each billing date.
• We deliver within Australia only. Delivery times depend on the courier and where you live.
• Please check your delivery address before each billing date. You can update it in your account.
• If a box is returned to us because the address was wrong or it wasn't collected, we'll get in touch to arrange a resend. We may ask you to cover the cost of sending it again.

4. Choosing your scents

• By default, we pick a mix of scents for each delivery.
• If you have favourites, add them in the cart note when you order, or email us at least 4 days before your next billing date, and we'll add these to the order.
• If a scent is unavailable, we'll swap it for the closest match and let you know.
• Each candle is handmade, so colour, surface and scent strength can vary slightly from jar to jar.

5. Pausing, skipping and changing

You can pause, skip a delivery, change how often you receive it or change your plan anytime. Do it yourself in your account (via the "Manage subscription" link in any order email), or email us. Changes made at least 4 days before your next billing date apply to that delivery. Changes made later apply to the one after.

6. Cancelling

• You can cancel anytime, with no fee and no reason needed.
• Cancel in your account (via the "Manage subscription" link in any order email) in a few clicks, or email us at hello@esenciasaustralia.com.au.
• Cancel at least 4 days before your next billing date and you won't be charged again. We'll email you to confirm the cancellation.
• If you cancel after that, you won't be charged after the next delivery. If you email us before your order ships, we'll refund it.
• Deliveries you've already paid for and received aren't refunded when you cancel, unless they're faulty (see section 8).

7. Changes to these terms or prices

• If we need to change the price of your subscription or anything in these terms that affects you, we'll email you at least 30 days beforehand.
• If you don't want to continue under the new price or terms, you can cancel before they start, with no fee.
• We'll only make changes for good reason, such as higher material or shipping costs.
• If we ever need to stop a plan or end your subscription, we'll give you at least 30 days' notice and refund anything paid for deliveries you haven't received.

8. Damaged or faulty items

Your purchase comes with guarantees under the Australian Consumer Law that can't be excluded.

• If anything arrives broken, damaged or faulty, email us a photo within 7 days of delivery. We'll replace it or refund it, whichever you prefer.
• For anything else that goes wrong with a candle, get in touch and we'll make it right in line with your consumer rights.
• We don't offer change-of-mind refunds on deliveries that have shipped.

9. Gift the Candle Club

• This is a one-off payment of $450 for three monthly deliveries. It doesn't renew and there's nothing more to pay.
• The first box ships within a week of your order, then one each month after that.
• Gift messages and scent requests go in the cart note.
• If the gift recipient moves before their deliveries are done, email us the new address before the next dispatch.
• Once the first box has shipped, the remaining deliveries can't be refunded, except for faulty or damaged items (see section 8). If you need to cancel before the first box ships, email us for a full refund.

10. Business subscribers

If you subscribe for a business, these same terms apply. Let us know if you need a tax invoice with your business details.

11. Your information

We use your details to process payments, deliver your orders and send subscription emails. Payments are handled securely by Shopify and our subscription app. We never see or store your full card details. For more, see our Privacy Policy.

12. Get in touch

Email hello@esenciasaustralia.com.au with any questions. You can also visit the shop in Spearwood on Thursday, Friday or Saturday.

These terms are governed by the laws of Western Australia.