Returns

Returns Policy

ESENCIAS AUSTRALIA (ABN 41706810664). (Esencias Australia, us or we) is an Australian based company. We are committed to providing you with the best product and customer service and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at www.esenciasaustralia.com.au

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law being Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law).

Change of mind

We will only accept returns if a product is damaged when delivered to the customer. If you believe the product you received is damaged, please notify us, within seven (7) days of delivery, at hello@esenciasaustrlia.com.au and we will verify whether you are entitled to a replacement with new products and provide instructions accordingly.

When returning products, it is your responsibility to take reasonable care to see that the products are not damaged in transit.

If you have simply changed your mind we will not provide refunds or returns.

Subscriptions

Refunds will not be offered on the prepaid fee of an Esencias Australia subscription or any individual product received under an Esencias Australia subscription.

If you believe the product you received is damaged, please notify us, within seven (7) days of delivery, at hello@esenciasaustralia.com.au and we will verify whether you are entitled to a replacement with new products and provide instructions accordingly.

Consumer Guarantees

If you believe a product is faulty, you may have rights to a remedy under the Australian Consumer Law.

If there is a major failure with a product, you may choose a refund or exchange. If the failure is minor, we will replace the relevant product within a reasonable time

Esencias Australia will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. Please email a photo of the product to hello@esenciasaustralia.com.au supporting the claim.

 Returning products

We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you wish to make a return under our Refund Policy please contact us by emailing hello@esenciasaustralia.com.au.

Returned post

Items must be returned in their original condition. Esencias Australia does not take responsibility for the costs of returning the products.

How we process returns

If it is deemed you are eligible for a refund the refund will be given using your original payment method.

If the order was returned due to an incorrect address or the package was unclaimed, Esencias Australia has the right to charge for the product to be re-shipped.